Privacy Policy Notice

Our Privacy Policy is a statement on how our company, Eltovision Pty Ltd ("Company", "we", "us", "our"), intends using your information.

When you use any of our associated products, being mobile applications or websites (including https://fassernate.com and https://www.eltovision.co.za), we collect, handle, and process your data. This policy explicitly and transparently describes how we protect, collect, share, sell, use, process, and keep your information confidential.

Thank you for becoming part of our community. By joining our community, you voluntarily are entrusting us with your valuable information. We will do our best to protect your information, however there is no guarantee that information shared over the internet is 100% safe.

When you visit our website https://www.eltovision.co.za or https://fassernate.com (the "Website"), use any of our mobile applications (the "App" or "Apps"), and more generally, use any of our services (the "Service" or "Services", which include the Website and Apps), we appreciate that you are entrusting us with your personal information.

If there are any terms in this privacy policy notice that you do not agree with, please discontinue use of our Services immediately. In the case of a mobile application installed by you on a device you own, please uninstall the application immediately. Follow the procedures outlined herein to have your information permanently removed should you have already provided us with any such information.

This privacy notice applies to all information collected through our Services (which includes our Website and Apps), as well as any related services, sales, marketing, or events.

Personal Information You Disclose Voluntarily to Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (such as by creating an account and entering your personal and professional information or entering competitions, contests or giveaways), or otherwise when you contact us in any other form of communication (such as email, messages or telephonically).

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

• Personal Information Provided Voluntarily by You: Names; gender; age; phone numbers; email addresses; mailing addresses; job titles; usernames; passwords; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; biometrics; and other similar information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.
• Business and Vendor Information Provided Voluntarily by You: Entity names; phone numbers; email addresses; mailing addresses; job titles; usernames; passwords; contact preferences; contact or authentication data; billing addresses; bank account details; biometrics; and other similar information. All business and vendor information must be true, complete, and accurate. Failure to inform us of changes may lead to suspension of your business account.
• Payment Data and Information: We may collect data necessary to process your payment; however, all payment data is processed and stored by PayFast. You may view their privacy notice at PayFast Privacy Policy. We do not store credit card numbers or security codes on any of our servers.

Information We Automatically Collect

We automatically collect certain information when you make use of any of our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, recorded in log files (including IP address, browser type/settings, date/time stamps, features accessed, error reports, and hardware settings).
• Device Data: Technical characteristics including mobile device ID, model, manufacturer, system configuration, operating system platform, unique device identifiers, and network information.
• Location Data: Geolocation data (precise or imprecise) derived from GPS or IP address to automatically assist in location-based features (e.g. filling address information). You can disable location tracking in your device settings.

Information Collected Through Our Apps

If you use our Apps, we may also request access or permission for:

• Geo-Location Information: Track location-based information continuously or while using our App to provide location-based services. You can adjust permissions in device settings.
• Mobile Device Access: Access to calendar, camera, contacts, microphone, reminders, SMS messages, storage, and other device features as required for app operations.
• Push Notifications: Send push notifications regarding your account or App features. You may opt out in your device settings.

Information Collected From Other Sources

We may obtain information about you from other sources such as public databases, joint marketing partners, affiliate programs, data providers, and business verification authorities (e.g. registration numbers, VAT numbers, entity status) to ensure legal compliance and enhance service quality.

We process your personal information for a variety of business purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with legal obligations:

• To facilitate account creation and logon process: To manage user accounts and enable authentication. Biometric data (if used locally) is for hardware authentication and is never stored on our servers.
• To post testimonials: With your prior consent, we may post user testimonials containing personal details.
• To request feedback & enable communications: To contact you regarding service usage and facilitate user-to-user interactions.
• To manage user accounts & send administrative information: Account management, product updates, feature alerts, and terms/policy updates.
• To protect our Services: For fraud monitoring, security audits, and threat prevention.
• To fulfil and manage orders: Processing orders, transactions, returns, and merchant catalog features.
• To deliver services & respond to inquiries: Providing customer support and troubleshooting issues.
• To administer prize draws & competitions: Managing voluntary user participation in promotional contests.
• To send marketing & promotional communications: Sending updates aligned with your marketing preferences. You can opt out at any time.
• To deliver targeted advertising & analytics: Evaluating promotional effectiveness and improving customer experience (using anonymized/aggregated data).
• To respond to legal requests & prevent harm: Inspecting data to comply with legal subpoenas, court orders, and regulatory enforcement.

We process or share data held based on the following legal grounds:

• Consent: When you give us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: When reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Fulfilling terms of contracts entered into with you.
• Legal Obligations: Disclosing information required by applicable law, governmental requests, court orders, or subpoenas.
• Vital Interests: Investigating potential policy violations, suspected fraud, threats to safety, or litigation evidence.

Specific Sharing Situations

We may share data during business transfers (mergers, asset sales, acquisitions), with third-party service providers (payment processors, hosting, email delivery, analytics), with affiliates, business partners, and when publicly posted by users in public application forums.

We only share and disclose your information with selected third-party categories to facilitate service delivery:

We may use cookies and similar tracking technologies (like web beacons, local storage, and pixels) to access or store information. These technologies help us preserve session states, analyze traffic, optimize app performance, and secure access. You can manage or disable cookies via your browser settings.

Our Website or Apps use Google Maps APIs, which are subject to Google Maps Terms of Service and Google Privacy Policy.

We use Google Maps APIs to retrieve location and geolocation data when you make location-specific requests (such as merchant delivery address lookup or location search). We may cache location data on your device for up to six (6) months. You may revoke consent at any time via your device settings or by contacting us.

The Services may contain links to third-party websites or services that are not affiliated with us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content, privacy, or security practices of third-party platforms.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).

No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the start of an idle period of a user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such data.

We have implemented appropriate technical and organizational security measures (including SSL/TLS encryption, secure API endpoints, access restrictions, and database firewalls) designed to protect the security of any personal information we process.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data collected from children under 18, please contact us at legal@eltovision.co.za.

Under applicable data protection laws, you have the right:

• Access: To request access and obtain a copy of your personal information held by us.
• Rectification or Erasure: To request correction or deletion of inaccurate, irrelevant, excessive, out-of-date, incomplete, or unlawfully obtained information.
• Restriction: To restrict or object to the processing of your personal information.
• Data Portability: To request transfer of your data to another service where applicable.
• Withdraw Consent: You have the right to withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

Account & Marketing Preferences

You can review, change, or terminate your account by logging into your account settings page or contacting us. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or updating preferences.

Most web browsers and mobile operating systems include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard is adopted in the future, we will update this policy accordingly.

We reserve the right to update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and version number, effective as soon as accessible. If we make material changes, we may notify you by prominently posting a notice or directly sending a notification. We encourage you to review this notice frequently.

If you have questions, comments, or concerns about this Privacy Policy Notice or our privacy practices, please contact us:

You have the right to request access to the personal information we collect from you, request changes, or request permanent deletion.

Most account updates can be performed directly within your account settings page on the Fassernate Superapp. To submit a formal data review, update, or deletion request, please visit our dedicated Contact & Account Deletion Page or email us directly at support@fassernate.com or legal@eltovision.co.za. We will respond to your request within 30 days.